At SoringTee, we want our customers to have a positive shopping experience.
If you are not satisfied with your purchase or experience an issue with your order, please contact us before sending any product back.
Email: services@soringtee.com
Return Requests
To request a return, please contact our customer service team and provide:
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Your order number
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The product you would like to return
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The reason for the return
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Photos of the product when applicable
Our team will review your request and provide further instructions.
Please do not send a product back without contacting us first.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after receiving your order.
Please provide:
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Your order number
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A description of the issue
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Clear photos showing the product and the issue
After reviewing your request, we may provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
Return Conditions
Unless otherwise agreed by our customer service team, returned products should generally:
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Be unused and unworn
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Remain in their original condition
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Not have been washed or altered
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Not have customer-caused damage
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Include original packaging when applicable
Products showing signs of use, washing, alteration, or customer-caused damage may not be eligible for return.
Refunds
Once an approved return has been received and reviewed, we will process any applicable refund.
Approved refunds will generally be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to complete the refund.
Non-Returnable Products
Certain products or orders may not be eligible for return due to their nature or applicable circumstances.
If you are unsure whether your order qualifies for a return, please contact us before returning the product.
Return Shipping
Unless otherwise required by applicable law or agreed by SoringTee, return shipping costs may be the responsibility of the customer.
If you receive a damaged, defective, or incorrect product, please contact us before returning it so that we can determine the appropriate solution.
Contact Us
For questions about returns or refunds: