At SoringTee, we work to process and ship orders as efficiently as possible.
Please review this Shipping Policy before placing an order.
Order Processing
Orders are generally processed after payment has been successfully completed.
Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
Once your order has been processed and shipped, tracking information will be provided when available.
Shipping Times
Estimated delivery times depend on the shipping destination, shipping method, carrier, and other factors.
Any delivery timeframe shown on our website or provided by a carrier is an estimate and is not a guaranteed delivery date.
Delivery may take longer due to circumstances including:
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Carrier delays
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Severe weather
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Holidays
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Customs processing
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Incorrect or incomplete shipping information
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Other circumstances outside our reasonable control
Tracking Information
When tracking information is available, it will be sent to the email address associated with your order.
Please note that tracking information may take some time to become active after the package has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If you believe your package has been lost or there is another delivery issue, please contact us at:
We will review the situation and assist you as appropriate.
Customs and Import Charges
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.
Any applicable customs duties, taxes, or fees imposed by the destination country may be the responsibility of the customer.
Shipping Questions
If you have any questions about shipping, please contact: